Terms & Conditions

The following terms and conditions apply to all Executive Trophies & Engravings transactions processed, whether on-line, by telephone or in store. The use or placement of an order on this website indicates the acceptance of these terms and conditions. Please read the terms and conditions carefully and print a copy for reference.


Product Information 
All product information (Image, size, descriptions, specifications and advertising) are an approximate description of the products and are not subject to a guarantee of accuracy. Executive Trophies intends to give the most accurate and up to date information on our website however Executive Trophies cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions undertaken on the website are the responsibility of the individual.

These terms and conditions do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions

Payment and Price
All prices shown are inclusive of VAT but do not include delivery charges and we reserve the right to change any advertised price at any time. You can pay for you order by Mastercard, Visa, (debit and credi) whether online via our secure encrypted on-line order facility or you can telephone your order through to our sales team on 0207 820 9941.

All prices are in £ sterling.  

Typographical Errors 
If a product is listed in an incorrect price due to typographical errors or an error in pricing information from our suppliers, taxes or duty charges, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed.

Availability Of Goods
All products and services are subject to availability and may be withdrawn at any time. If we don’t not supply the goods for any reason we will not charge you for the these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery Times
Most orders are dispatched within 5 working days. Dates are given in good faith but are not the subject of any warranty or condition. No liability will attach to us if the delivery periods are not met.

Delivery Prices

"Free Delivery on orders over £100" only applies in the UK Mainland Zone as described in our Delivery conditions.  

If you are not totally satisfied with your purchase for any reason you have the right to cancel your order within 7 working days, starting from the date after the day of delivery, for credit or refund. It is your responsibility to return purchases in pristine condition in its original box and packaging. For full details of how to return please call us on 020-7735-2386 . You will be wholly responsible for the cost of return delivery and safe return of the goods.

Subject to claim validly and correctly notified in accordance with the Time Limitation for Notification of Claim paragraph of these terms, goods received back incomplete or in a damaged or used condition will either be returned to you and the cost of delivery charged to your account or we reserve the right to levy a surcharge on such returned goods at a minimum 15% of the invoice price.

If you do not return goods within 7 days after you have informed us that you wish to cancel your order, we reserve the right to arrange collection of the item from you and to charge you for such collection.

Time Limitation for Notification of Claims
Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be notified to us within 7 days from delivery. 

Incorrect goods: It is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery. 

Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.